ANSWERS TO COMMON QUESTIONS
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
Because all our products are made to order and are personalised just for you, we're unable to accept returns or exchanges for change of mind. However, if your order arrives damaged or there's a fault with the print, contact us within 7 days of receiving your order with a photo of the issue so we can look into it and find the best solution for you.
My Order Arrived Damaged. What Should I Do?
We're sorry to hear that! Please email us at hello@nearanddearest.co.nz within 7 days of delivery with your order number and a clear photo of the damage. We'll look into it and do our best to make it right as quickly as possible.
Can I Cancel or Change My Order?
We start production shortly after your order is placed, so changes or cancellations may not always be possible. Please contact us as soon as possible and we'll do our best to help. Once an order is in production, we're unable to make changes.
What If I Made a Mistake in My Upload or Details?
Double-check your photo and details before placing your order. We review every order personally and will do our best to flag any obvious image or customisation issues, but we can't guarantee we'll catch everything. Providing the best quality photo you can is the surest way to a great result. If you do spot a mistake after ordering, let us know as early as possible and we'll do our best to help.
Shipping
What Are Your Shipping Times?
All orders are made to order, so please allow 3–5 business days for production. Once dispatched, standard NZ delivery typically takes 2–4 business days. Rural addresses may take a little longer. You'll receive a tracking link as soon as your order is on its way.
Do You Offer Free Shipping?
Yes! We offer free standard shipping on orders over $85 NZD. A flat-rate shipping fee applies to orders under this amount. Rural delivery may incur an additional surcharge.
Do You Ship Internationally?
We currently ship within New Zealand only and don't have plans to offer international shipping at this stage.
Products
What Products Do You Make?
We specialise in personalised photo gifts, including photo magnets, calendar magnets, and NFC-enabled smart magnets. Everything is made to order right here in New Zealand, with a focus on print quality that does your memories justice.
What Photo Should I Use?
For the best results, use a high-resolution photo (at least 1MB) that is well-lit and in focus. When you upload, you'll be prompted to crop your image to fit. Make sure your key subject is centred before confirming. Avoid heavily filtered or low-quality images, as these may affect print quality.
Can I order in bulk?
Yes, we can accommodate bulk orders. Contact us to discuss your requirements and we'll work out the best option for you.
Fundraising
How does fundraising with Near and Dearest work?
Get in touch with us to get started. We'll agree on the contribution Near & Dearest will make to your organisation, set up a unique link for your fundraiser, and handle all the admin from there. Your supporters order through the link, and we take care of production and fulfilment.
How much will our organisation earn from the fundraiser?
We'll agree on a set contribution per order when we set up your fundraiser, so the more supporters you get behind you, the more your organisation earns. The per-order amount is agreed upfront so there are no surprises.
How do supporters place their orders?
We'll give you a unique link to share with your network. Supporters follow the link and order directly through our website, just like a normal purchase. No cash, no forms, no chasing people up.
How long does a fundraiser run for?
That's up to you. We'll agree on a closing date when we set things up, and you can promote it for as long as works for your group.
What happens when the fundraiser closes?
We'll send you a full breakdown of funds raised. We'll then ask you to provide an invoice for the total amount raised, and payment will be arranged promptly upon receipt.
Who handles the orders and delivery?
Near and Dearest has that part all under control. Every order is personalised, produced, and fulfilled by Near & Dearest. Your supporters receive their magnets directly via courier service.
Are there any upfront costs to getting a fundraiser going?
None at all. There's no deposit or setup fee to get your fundraiser underway. If no orders come through, it costs nothing. If your network gets behind it, everyone wins.
Events
How do I book Near & Dearest for an event?
If you already have a date in mind, you can check availability and place a hold on our "Save the Date" page. Once we see your date hold come through, we'll be in touch within 1–2 business days to discuss the details before providing a quote.
Or, if you'd like to talk through options first, get in touch through our contact page and we'll work out what would suit your event best.
What kinds of events do you cater for?
We work with all kinds of events, including weddings, corporate days, school galas, church events, and community celebrations. If you're bringing people together, we'd love to be part of it.
What does the in-person magnet experience involve?
We set up a pop-up station at your venue and make personalised photo magnets on the day. If you set up a photo booth or dedicated photo spot, guests can use their own photos taken at the event. We handle all the setup, equipment, and production.
Can we have magnets made in advance as well as on the day?
Yes. You can combine a bulk order of premade magnets with our in-person magnet station. Get in touch and we'll put together a package that suits your event and budget.
Do you offer anything special for weddings?
Yes. For weddings we offer a keepsake package where we make two of every magnet, one for the guest and one for the couple. By the end of the night, the newlyweds have a complete set from every guest at their celebration.