Refund policy

Last updated: July 23, 2026

Custom-Made with Care

Because every Near & Dearest order is personalised and made just for you, we're unable to offer returns or refunds for change of mind.

When We'll Make It Right

If your order arrives damaged or isn't what you ordered, we want to know! Please get in touch within 7 days of delivery with a photo showing the issue and we'll do everything we can to resolve it, whether that's a replacement or a refund.

Image Quality

The quality of your printed magnets depends on the resolution of the photo you provide. We recommend uploading the highest quality image available. We're unable to offer refunds or replacements where print quality is affected by a low-resolution image supplied by the customer.

How to Get in Touch

Contact us at hello@nearanddearest.co.nz and we'll look into it promptly.